Privacy notice
How we handle your information
Last updated 15 October 2026
Who we are
Lotus Matter Limited is a company registered in England and Wales (company number 16239366), with its registered office at 403 Ariel House, 144 Vaughan Way, London E1W 2AG. We are the controller of the personal information described in this notice. You can contact us at prerna@lotusmatter.com.
What we collect
This website does not use cookies, analytics or tracking of any kind. The only personal information we receive is what you choose to send us through the "Get in touch" form or by email:
- your name and email address
- your location, if you provide it
- your message, and anything you include in it
Like any website, our hosting provider (GitHub Pages) processes your IP address to deliver the page to your browser. We do not receive or store this.
Why we use it
We use your information only to read and reply to your enquiry, and to follow up on any conversation you start with us. Our lawful basis is our legitimate interest in responding to people who contact us. We do not use it for marketing unless you ask us to, and we never sell or share it for others' marketing.
Who handles it
Form messages pass through FormSubmit (formsubmit.co), a form-to-email service, which delivers them to our inbox and keeps a copy for up to 30 days. Our email is provided by Zoho. Both may process your information outside the UK; where they do, we rely on the safeguards those providers put in place.
How long we keep it
We keep enquiry emails for as long as needed to respond and follow up, and delete them within 24 months of our last contact unless an ongoing relationship means we need to keep them longer.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Email prerna@lotusmatter.com and we will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change how we handle personal information, for example by adding analytics to this website, we will update this notice and the date above.